Critical Error -
This error message occurs when an image on a particular page(s) is too large for your computer to process. The upload will stall on the affected page and the maximum image size would need to be less than 8MB or 600dpi. To fix this, you must locate the original image file on your computer and reduce the size. Then, re-import it in the software.
Low Quality Images -
This error message occurs when the image is enlarged too much based on its resolution. We recommend that your images be 300 DPI for the best print quality. If you are happy with what appears on screen, then proceed with your order as you are still able upload and use the affected image(s). Just keep in mind, the print might not be as clear.
Missing Pictures -
This error message occurs when the image(s) has been moved/deleted/renamed from where it was originally or it could have been on a USB/CD/DVD which is no longer in the computer.
To fix this, you can:
Empty Text Box / Picture Boxes -
- Put your images back where they originally were then reopen your project OR
- You can open your project and then select Find Missing Pictures. After you do that, simply update the photos or folders that you moved.
This error message occurs when a text box or picture box is empty. To fix this, you will need to located the empty box on the page. If you can’t locate it, completely delete everything on the affected page(s) to ensure that you have found and deleted all of the empty picture and text boxes. To successfully delete everything on the page, hold the CTRL + A button on your keyboard at the same time, then press the Delete button. You will then need to redesign the page.